Shipping policy
SHIPPING POLICY
Processing Times
All DripDrop products are made to order.
Orders are typically processed within 2–5 business days before being shipped.
During busy periods, product launches, or seasonal demand, processing times may be slightly longer.
UK Shipping
Estimated delivery times after dispatch:
- Standard UK Delivery: 2–5 business days
- Tracked UK Delivery: 1–3 business days
Shipping costs are calculated at checkout based on the products ordered and delivery location.
International Shipping
We currently ship to selected international destinations.
Estimated delivery times vary by country and are displayed at checkout.
International customers may be responsible for any customs duties, taxes, import fees, or local charges applied by their country.
Tracking Information
Where available, tracking information will be sent by email once your order has been dispatched.
Please allow up to 48 hours for tracking information to update.
Multiple Items
Some products may be shipped separately depending on the fulfilment partner and product type.
If your order arrives in multiple packages, this is completely normal.
Delivery Delays
While we work hard to ensure orders arrive on time, DripDrop cannot guarantee delivery dates and is not responsible for delays caused by:
- Postal or courier services
- Customs processing
- Severe weather
- Public holidays
- Circumstances outside our reasonable control
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect address is supplied and an order has already entered production, we may be unable to amend or cancel the order.
Additional shipping charges may apply if an order needs to be re-sent.
Lost or Damaged Orders
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.
Email: sup@drip-drop.co.uk
Please include:
- Your order number
- A description of the issue
- Photographs where applicable
We will work with our fulfilment partners and shipping carriers to resolve the issue as quickly as possible.
DripDrop™
Limited Drops. Unlimited Impact.™ 💧